Frequently Asked Questions
Find answers about our pet products, orders, shipping, payments, and returns. Everything you need to know about shopping with Fannypicks can be found here.
1. Product Information
How do I choose the right product for my dog?
Each Fannypicks product is designed for different daily needs, including playtime, feeding, walking, and comfort. Please check the product details and recommendations on each product page. If you need help selecting the right item, our support team is happy to assist.
What makes Fannypicks products different?
We carefully select pet essentials that combine thoughtful design, everyday practicality, and comfort. Our goal is to create products that help pets enjoy better moments with their families.
How should I care for my pet products?
For the best experience, follow the care instructions provided with each product. Proper cleaning, storage, and regular care can help keep your pet accessories in good condition for longer use.
2. Shipping & Order Tracking
How much does shipping cost?
We offer FREE shipping for eligible orders. For orders between $0.00 and $49.00, a standard shipping fee of $9.90 applies.
Where do you ship and how long will delivery take?
We provide worldwide shipping. Delivery times depend on the shipping option selected during checkout.
- Free Shipping: 5–10 business days
- Standard Shipping: 5–10 business days
Delivery times may vary depending on carriers, customs processing, holidays, and other shipping conditions. Tracking information will be provided once your order has been shipped.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this information to check your package delivery progress.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If your order does not meet your expectations, please contact our support team within 30 days after receiving your package.
How do I start a return or exchange?
Please contact our support team with your order number and the reason for your return request. We will review your request and provide the necessary return instructions.
4. Payment & Security
What payment methods do you accept?
We accept major credit and debit cards, as well as secure payment options including PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes. Our checkout process uses secure encryption technology to protect your personal information and payment details during every transaction.
Still Have Questions?
Our support team is ready to assist you with product questions, order updates, shipping concerns, returns, or any other help you may need.
Email Us: support@fannypicks.com