Shipping & Delivery
At fannypicks, we carefully prepare every pet product order to ensure a smooth and reliable delivery experience. Below you can find details about our shipping locations, available shipping options, delivery estimates, tracking information, and shipping support.
1. Where We Ship
We currently offer worldwide shipping for customers looking for quality pet essentials, toys, accessories, and everyday pet products.
Fulfillment location: Orders are prepared through our own or trusted partner fulfillment facilities located in Singapore. The fulfillment location may vary depending on product availability, inventory levels, and shipping destination.
2. Shipping Rates
Free Shipping: Orders that qualify for our free shipping option are shipped at no additional cost. Estimated delivery time is 5–10 business days.
Standard Shipping: For orders from $0.00 to $49.00, standard shipping is available for $9.90. Estimated delivery time is 5–10 business days.
3. Delivery Time
Delivery times depend on the shipping method selected during checkout. Please refer to the following estimates when planning your order.
Estimated Delivery Times:
Free Shipping: 5–10 business days
Standard Shipping: 5–10 business days
Delivery estimates are provided as general guidelines and may vary depending on the destination, carrier processing, customs procedures, holidays, weather conditions, peak seasons, or other circumstances outside our control.
Actual delivery time may vary after an order has been dispatched. Tracking information will be provided once your package has been shipped.
4. Shipping Carriers
We work with reliable international shipping partners to deliver Fannypicks orders to customers around the world.
The carrier selected for your order depends on your destination, available delivery services, and the shipping method selected at checkout.
5. Taxes & Pricing
We aim to provide a clear checkout experience. Product prices are displayed before purchase, and any applicable taxes, duties, or additional charges will be calculated according to your location and payment provider requirements.
6. Order Tracking
Once your Fannypicks order has been shipped, you will receive a confirmation email containing your tracking information.
You can use the tracking number provided in your shipping email to check your package progress. Please note that tracking updates may take some time to appear after dispatch.
7. Delayed & Lost Packages
While we work with trusted delivery partners, unexpected delays may occasionally occur due to customs inspections, carrier schedules, holidays, weather conditions, high shipping volumes, or other situations outside our control.
If your package has passed the estimated delivery timeframe or your tracking information has not changed for an extended period, please contact us at support@fannypicks.com with your order number. Our support team will review your shipment details and help resolve the issue.
If the carrier confirms that your package has been lost during transit, we will provide an appropriate solution, such as a replacement shipment or refund for the affected order where applicable.
Please remember that temporary tracking delays do not always mean a package is lost. Some shipments may not show updates while moving between different carrier facilities.
8. Haven’t Received Your Order?
If your Fannypicks package has not arrived within the estimated delivery period, please check the following:
- Confirm that your shipping address is correct
- Review your latest tracking information
- Check nearby delivery locations, neighbors, family members, or building reception areas if the package shows as delivered
If you still need assistance, please contact us at support@fannypicks.com and include your order number. Our customer support team will help review your delivery status and provide assistance.