Return & Refund Policy

Returns & Exchanges

At fannypicks, we want every pet product you receive to bring comfort, convenience, and enjoyment to your everyday life with your companion. If your purchase does not meet your expectations, our support team is available to help you through the return process.

1. 30-Day Return & Exchange Policy

You may request a return or exchange within 30 days after receiving your order.

If you decide to cancel your order, a full refund may be issued before the order has been shipped. Once your package has been dispatched, requests will need to follow our standard return process.

2. Return Conditions

For the safety of pets and the quality of our products, returned items should meet the following conditions:

Products must be unused, clean, and remain in their original condition
Original packaging, accessories, and included parts should be returned together
Items should not show signs of wear, damage, or use

For hygiene and safety reasons, certain pet products that have been used, opened, or cannot be resold may not qualify for return unless they arrive damaged or defective.

3. How To Start A Return

Step 1: Contact Us
Send an email to support@fannypicks.com with your order number and details about the item you would like to return.

Step 2: Receive Return Approval
Please wait for confirmation from our customer support team before shipping your package. Once approved, we will provide the return instructions and required details.

Step 3: Prepare Your Item
Please securely pack the pet product together with the original packaging, accessories, and your order number to help us process your request efficiently.

Step 4: Ship The Package
After receiving approval, send your return package according to the instructions provided by our support team.

Step 5: Inspection & Refund
After the returned item arrives, our team will inspect its condition within 30 days. Approved refunds will be issued to your original payment method within 5–10 business days after approval.

RETURN ADDRESS

Please contact our support team before sending any return package. The return address and shipping instructions will be provided after your return request has been reviewed and approved.

4. Exchanges

If you would like to exchange your pet product for another available item, please contact our team first. We will review your request and provide the appropriate exchange instructions based on product availability.

5. Return Shipping Costs

If your order arrives damaged, defective, or different from what you purchased, fannypicks will cover the applicable return shipping costs.

For returns caused by personal preference, incorrect selection, or a change of mind, customers are responsible for return shipping expenses.

No restocking fees will be charged for approved returns.

6. Damaged Or Incorrect Items

If your package arrives damaged, defective, or contains a product different from your order, please contact our support team within 30 days of delivery.

To help us review the issue and provide a suitable solution, please include: